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Case Studies

A Medical Insurance Company’s Road To Profitability

Turned around the company from 4 years of successive losses to its first profitable year within 12 months

The Company: A small medical insurance third-party administrator

The Issue: Successive years of operational losses

The Work:

  • Reviewed existing vendors and negotiated new cost-effective contracts
  • Created Key Performance Indicators (KPIs) for processing insurance claims, improving customer service to clients


  • Turnaround
  • Management Reporting
  • Systems, Process & Workflow Evaluation


  • Medical Insurance
  • Insurance